Shipping policy
Thank you for shopping with SHARMA RAMAN. Specializing in high-quality frozen goods distribution, our brand adheres to rigorous cold-chain shipping and order management standards. Our core priority is to process every frozen product order with precision, utilize professional temperature-controlled packaging to preserve full product freshness, and ensure all items reach customers in flawless condition within standard delivery schedules.
1. Order Processing Guidelines
Upon receiving a valid order confirmation, all frozen merchandise orders will undergo internal quality audits, dedicated cold preservation packaging and warehouse dispatching within 1-3 business days, excluding weekends and statutory public holidays. Unexpected order surges during promotional campaigns or peak shopping seasons may prolong standard processing timelines. Customers will receive formal notification emails if substantial shipping delays occur.
2. Shipping Fees & Standard Delivery Schedule
All shipping fees for frozen product orders are computed individually based on order weight, quantity and shipping destination. Every applicable logistics fee will be clearly listed on the checkout page prior to payment submission, ensuring complete cost transparency for all consumers.
Estimated delivery times: Standard Shipping: 7-14 business days
All published delivery durations are non-binding estimates only. Actual parcel arrival progress may be impacted by courier operational delays, customs inspection procedures, extreme weather events, cross-border logistical bottlenecks and regional public holiday closures.
3. Shipment Confirmation & Tracking Updates
Once your frozen goods order completes cold-chain packaging and officially leaves our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking credentials.
Real-time tracking statuses and logistics data will generally be updated and accessible for customer self-check within 24-48 hours after the logistics carrier completes parcel pickup and system registration.
4. Shipping Address Accuracy Liability
Customers are required to double-check and validate the accuracy and completeness of recipient shipping details during checkout. SHARMA RAMAN assumes no liability for misdelivered, misplaced or returned parcels caused by erroneous or incomplete address information provided by customers. Any shipments returned due to address mismatches will incur additional reshipping fees borne solely by the purchaser.
5. In-Transit Loss and Damage Handling Protocol
If your frozen goods parcel is lost during international cold-chain transit, please reach out to our support team within 7 days of the projected delivery date to launch an official logistics investigation. For orders delivered with damaged packaging, thawed contents or compromised product quality, please submit clear photographic proof of damages within 48 hours of receipt. Our team will conduct a thorough review and resolve the matter efficiently.
6. Frozen Product Storage Disclaimer
Every frozen product is accompanied by specialized low-temperature storage and handling instructions to maintain original taste and freshness. All frozen items must be stored and handled in strict accordance with official guidelines after delivery. SHARMA RAMAN is not responsible for product spoilage, quality deterioration or damage caused by improper customer storage, temperature mismanagement or product misuse.
7. International Shipping and Customs Provisions
Cross-border cold-chain shipments may be subject to destination-specific import duties, customs taxes and clearance fees in accordance with local governmental regulations. All such incidental charges are the exclusive responsibility of customers and are not included in product pricing or standard shipping costs.
8. Official Customer Service Contact Details
For any questions, policy inquiries or logistics status concerns regarding this Shipping Policy, please connect with our professional after-sales team via the official channels below:
Trade Name: SHARMA RAMAN
Phone Number: +61 2 6291 6018
Email: service@sharmaraman.shop
Physical Address: 225 Seven Hills Road , Baulkham Hills 2153 New South Wales, Australia